Popular Plant Questions
Yes, we have a Custom Growing program. If you are interested in learning more about it, click here.
While we do grow a small number of native species, we grow a larger number of named cultivars of native species.
You bet! We maintain plant inventory 12 months of the year, however, our selection varies depending on the season.
While plug trays aren’t something we grow and sell as a part of our current container lineup, we do grow them by request. We offer a Custom Growing service based on quantities needed. If we can’t grow them, we may be able to bring them in from one of our many vendor partners we work with throughout the industry.
Millcreek grows over 98% of the plant material we sell with the primary exception being ornamental grasses shipped in the Spring, which we bring in from vendor partners in warmer climates.
We are not certified organic, however, we do try to only use pesticides that are approved by OMRI (Organic Materials Review Institute). Additionally, our expert team of growers meticulously works to create the ideal environment to make sure our herbs are less prone to insects and diseases, so that pest controls are only used when needed. Our herbs are grown in greenhouses separate from other plants that are grown in more conventional means. We are happy to supply you with our list of materials used for growing if needed.
Millcreek Gardens uses products approved by OMRI (Organic Materials Review Institute) for use on our herb plants. The OMRI publishes an extensive independent review of products intended for use in organic production, handling and processing. OMRI’s standards are based on the USDA’s National Organic Standards Program.
We offer a Custom Growing service based on quantities needed. The organic certification process is lengthy and more costly, but we’d be happy to have a conversation with you on your needs.
Our Millcreek guarantee is “Love our product or send it back.” If for any reason you are not satisfied with something upon arrival at your facility, the plant material can be returned with our driver. After delivery or pickup, all claims for any cause must be made within 5 days of delivery of stock. To expedite your claim, please include photos that support your claim, when possible.
Our Availability is LIVE on our website at all times. Fresh crops are added to the Availability each Thursday for the following week. You can view our Live Availability HERE.
You can subscribe to our weekly Availability List, sent via email every Thursday, by contacting us.
Yes! We produce many items that will not appear on our Live Availability for various reasons. These plants may be cut back, small or oversize on top, off center in the pot, or otherwise not considered “Retail Ready” in order to appear on our Live Availability. Typically in the summer and fall we also produce a separate Landscape Availability which would include the items just described. Landscape Professionals often purchase items from this Landscape Availability. You may request specific items you are looking for anytime, and we’ll let you know their status!
Ordering Questions
For orders to be delivered, we do have minimum order requirements based upon the distance from Millcreek to your location. Order minimum details are listed here. We do NOT have minimum orders for orders that will be picked up at our nursery.
YES! We now have quick and convenient Live Availability and Online Ordering HERE for current customers. Login using the email address you have on record with us.
The best way to submit your order is online HERE. Current customers can login using your email address you have on record with us. If you are interested in becoming a customer, please CONTACT US.
A Pre-Book Order is an order that you place with us to secure plant material for the upcoming Spring season. We accept these orders months in advance of your requested ship date – anywhere from September through mid-February of the season you wish to receive your plants. Most customers place an order for plants they would like to receive on their first shipment. After their initial shipment they order plants from our Live Availability for fresh weekly shipments. We do accept Pre-Book Orders for multiple ship dates. Each order will ship on or about the date you request when placing your order Online. More details on placing an order can be found here.
It’s easy to place multiple orders online using our Live Availability and Online Ordering page. We offer multiple “templates” that allow you to pre-book orders for future ship weeks. These templates show what will be available during the selected date range.
Pre-Book Spring Orders must be placed by February 28, 2025. Orders after this date can be placed for immediate shipment using our Live Availability and Online Ordering page.
A 20% restocking fee will be charged to the customer account for cancellation of an order after the order has been processed (order picked, cleaned, labeled, loaded, etc.) and/or not picked up within 5 business days from the requested pick up date.
Our Annuals, Herbs, and Perennials are grown in flats. If full flat quantities are not ordered in March, April and May only, there is a special handling charge of $.65 per pot to cover our additional labor. This charge also applies to our IMPACT pots if ordered quantities are less than five pots of each variety during the same period of March, April, and May.
Yes! To add to an existing order, place your additions using our Online Ordering page. You can add on to your existing order from our Live Availability so long as your order is shipping in the upcoming week. In other words, items can not be reserved from the Availability to ship several weeks into the future. Any add on items should be ordered by 8 am, at least 2 days prior to your scheduled delivery day.
Our Live Availability and Online Ordering shows what we have available for immediate shipment in the current week. While you may request plants for a future date, we cannot guarantee that we will have them available at a future ship date beyond the current week.
We love receiving your Pre-Book Spring orders as well as orders placed from our Live Availability! We all acknowledge that we are growing living plants which can acquire diseases, insects, or experience a setback due to circumstances beyond our control. We also source plant material from outside vendors, when necessary, and we ourselves receive crop failure notifications from time to time. We do our best to communicate any crop shortages or failures to you in advance, and do apologize if you don’t receive every single item on your order, as that is our goal! Historically we average over 95% order fulfillment rates.
During the months of March, April, and May, please allow 2 days from the time your order is placed until you arrive to pick them up. This allows us time to process, pick, and prepare your order during our action-packed Spring season when we are pulling plants and shipping at maximum capacity. Other months of the year we can generally process orders in less than 2 days. Unscheduled walk-in customers may experience an extended wait during the busy Spring season.
For new inquiries, the best means is to check our Live Availability and Online Ordering page which shows what we have READY NOW to ship in the current week. If you have an inquiry about an item on your Pre-Book Spring Order and you do not see the item on our Live Availability, please call or email us and we will be happy to check on the item for you.
Payment terms are COD unless a credit account has been established. We accept checks, cash, and all major credit cards. Payment by credit card is subject to a 3% credit card convenience fee. To apply for credit, download our Credit Application here.
Yes, we are happy to put together a quote for your needs. Please email us your list of plant material along with the date you will need to receive the plants. We will review your requests with our inventory and production plans and respond to you as quickly as we can!
Please call or email to arrange an appointment for in person shopping with us. This allows us to prepare for your visit and to have a team member available to assist you.
Yes, we offer a Custom Pre-Pricing service for a nominal charge. You can choose between two sizes of stickers, each with different price points that are noted on our enrollment forms. You can find more info in our enrollment packet here.
Shipping Questions
Our Delivery Services charges are dependent upon the distance from Millcreek to your location. Details are listed here.
We are able to accommodate rack drops on a very limited basis. If you are interested in discussing the possibility of this service and whether or not if may fit your needs, please contact us.
While we don’t advertise that we ship beyond a 250 mile radius of our nursery, we are open to finding creative ways to get plant material to you. Reach out to us if you are interested in learning more.
About Millcreek Gardens
Ostrander is located 30 minutes northwest of Columbus, OH. We are conveniently located North of US Rt. 42, in between Dublin and Delaware.
No, we do not sell to any big box stores. Our customer base includes Independent Garden Centers, Landscapers, Farm Markets, Municipalities, Golf Courses, Schools and Universities, and the like.
While we have in the past, we are not currently offering POP Signage.
Our catalog is available online in a digital flipbook format only. You can print the entire book (or just select pages) from within the flipbook. It is located here.
Millcreek Resources and Forms
Download our Pre-Pricing Service Information & Enrollment Forms
Access the Ohio Department of Agriculture, Nursery Dealer License or Nursery Inspection Certificate Applications.
Other Online Resources
Visit the AmericanHort website.
Visit the American Horticultural Society Website
Visit the American Hosta Society website.
Visit the Columbus Landscape Association (CLA) website.
Visit the Herb Society of America (HSA) website.
Visit the Indiana Nursery and Landscape Association (INLA) website.
Visit the International Herb Association (IHA) website.
Visit the Internationale Stauden-Union (ISU) website.
Visit the Kentucky Nursery and Landscape Association (KNLA) website.
Visit the Michigan Nursery and Landscape Association (MNLA) website.
Visit the National Gardening Association website.
Visit the National Federation of Independent Business website.
Visit the Ohio Green Industry Association (OGIA) website.
Visit the Ohio Landscape Association (OLA) Website.
Visit the Perennial Plant Association (PPA) website.
Visit the Society of American Florists (SAF) website.