We're Here to Help!
With the vast selection of plants and container sizes, placing an order from a nursery can seem overwhelming. Don’t worry, Millcreek’s dedicated staff is here to help guide you through the ordering process.
Become a Millcreek Customer
If you would like to set up an account with us, we require either a Nursery Dealer Certificate or Nursery Inspection Certificate as well as a Vendor’s License (if you will be tax exempt). Please complete our New Customer Setup form and return to us by email to get started! We welcome you to contact us if you have questions about becoming a customer.
Are you more than 250 miles from Millcreek? While we welcome new customers from areas outside of our 250-mile delivery radius of Columbus, Ohio, orders placed from customers outside this area are generally for pickup only at Millcreek, unless we are working with you on a Custom Grow order. We do not ship FEDEX or UPS.
Ordering Information
- All orders are processed in the order in which they are received. Order early for best selection!
- All orders are subject to Availability, which is always changing. Order early for best selection!
- A Tentative Shipping List or Order Acknowledgement will be sent to you via email to confirm your order.
- All Invoices will be emailed, unless we receive a special request for fax or postal mail.
Placing an Order
Ordering is easy! We offer two types of orders.
- For plants you would like shipped or picked up in the Current week, order using our Live Availability and Online Orders page. A Tentative Shipping List (TSL) will be sent to you via email to confirm your order.
- To order for delivery or pickup for a specific date in the future, you may place a Pre-Book Order using our Online Ordering System. We will reserve your plants and send an Order Acknowledgement to you. Pre-Book Spring Orders must be placed by February 28, 2025. Multiple ship dates are accepted. Pre-Book Spring Orders will be shipped in their entirety (subject to availability) on the date(s) you specify.
The best way to submit your order is using our Online Orders page.
Alternatively, you may download our Excel Availability file and email it back to us, FAX your order, or call us toll-free during business hours.
Order Minimums
Order minimums are based upon distance from our Nursery. For orders to be PICKED UP at our nursery, there is no minimum order.
For orders to be DELIVERED, order values must be:
- less than 30 miles from Millcreek – $250
- within 30-50 miles – $500
- beyond 50 miles, but within Ohio – $1000
- outside Ohio, but within 200 miles – $1,500
- beyond 200 miles – $2,000
- Please order in full flats.
Pack Quantity minimums. Orders to be delivered that include partial or mixed flats or orders for delivery that include less than 5 pots of some larger container sizes are subject to a special handling charges during March, April, and May. Specific details are listed below under Pricing.
Pricing
Prices are listed only on our Availability List or Digital Order Form. Prices listed are the “per pot price” for full flats of a single variety or 5 pots or more per variety of certain larger pot sizes sold individually. Royalties are included in the sales price.
- Please order in full flats. Orders to be delivered that include partial or mixed flats are subject to a special handling charge of $.65 per pot during March, April, and May.
- Orders to be delivered with less than 5 pots of each variety that are purchased in the following container sizes are subject to special handling charge of $.65 per pot during March, April, and May: PRO#1, IMPACT.
- The following sizes do not have a required minimum order quantity per variety: PRO #2, 2 GAL, PRO #3, 3 GAL.
Discounts
We offer the following volume discounts, per shipment:
- Orders over $1,500 receive a 2% discount
- Orders over $3,000 receive a 4% discount
Discounts apply to plant material and products only and do not apply to any additional Services.
Discounts will not be given for orders from customers with overdue balances.
Terms of Sale
All orders are accepted subject to plant availability, which is always changing.
Customers who wish to purchase plants at wholesale prices from Millcreek Gardens LLC must provide a valid Nursery Dealer Certificate or Nursery Inspection Certificate, and a Vendor’s License.
All sales are taxable unless we have a signed State Exemption Certificate form on file.
All sales are on a “cash on delivery” (COD) basis unless a credit account has been established.
For customers with a credit account, our terms are NET 30 days from the invoice date.
We accept cash, check, American Express, Discover, MasterCard, and VISA.
- Effective April 18, 2022 – all payments using a credit card will be subject to a 3% convenience fee, which will be calculated using the final invoice total.
Prices are FOB our nursery in Ostrander, Ohio, and are subject to change without prior notice.
Customer accounts with checks returned for non-sufficient funds will be assessed a $35.00 fee.
- The customer acknowledges acceptance of these terms of sale when the customer places an order or applies for a credit account.
In the event an account remains unpaid 30 days after the invoice date, the customer shall pay a service charge of 2% per month, and reasonable attorney fees and collection costs relating to enforcing our rights under these terms of sale.
Credit Accounts that remain unpaid 60 days after the invoice date will automatically become COD accounts, and a new Application for Credit may be required to verify credit status.
The customer agrees that these terms of sale and any order placed by the customer are governed by Ohio law, and the customer further agrees that Union County, Ohio has jurisdiction over any and all disputes that may arise hereunder.